Sydney Homeowners Are Done Settling for Builders Who Over Promise and Under Deliver
See how Shafbuild's design & construct process takes the stress out of major renovations - and delivers what was actually promised.
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Frequently Asked Questions
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So how does it work?
You fill out the enquiry form on this page. It takes about 90 seconds. Based on your answers, Dan will be in touch, usually within a few hours, either by call or text, depending on where you’re at in your project. If you’re early stage and exploring, we’ll have a quick chat to understand what you’re thinking and give you some honest guidance. If you’re further along and ready to move, we’ll book you in for a Project Clarity Session.
The Project Clarity Session is a free, obligation free meeting, usually on site at your property, where Dan personally reviews your project or via an online meeting. We walk through the property together, discuss your goals, assess the site, flag potential challenges, and give you a realistic picture of what your renovation will involve. You’ll leave with a clear understanding of feasibility, a preliminary cost range, likely timeline, and the approvals pathway.
From there, if we’re the right fit, we move into our Stage 1 Design & Approvals phase where we develop the full documentation needed to give you a fixed-price construction proposal. Once you’re happy and the contract is signed, we manage everything through to handover. One builder, one process, one point of contact.
We should also be upfront about something: we don’t take on every project. We’re selective — deliberately. We’d rather do fewer projects exceptionally well than spread ourselves thin and deliver average results. If your project isn’t the right fit for us, we’ll tell you honestly and point you in the right direction.
What kind of support do I get before, during and after the project?
Before anything starts, you get Dan. Not a call centre, not a junior, the person who owns the business and runs the build. From your first conversation through to your Project Clarity Session, we're giving you honest, experienced advice on feasibility, budget, approvals, and timeline.
If you move into Stage 1 Design & Approvals, we manage every consultant, every document, and every council interaction on your behalf. You're supported through the entire pre-construction process without having to coordinate a single thing yourself.
During the build, you get weekly progress updates, direct access to Dan by phone or text, and full transparency on what's happening and what's coming next. If a decision is needed, we bring it to you with clear options and a recommendation — not a last-minute phone call asking you to make a call you're not prepared for. If something unexpected comes up, you hear about it immediately with a written scope and quote before any additional work happens. Nothing is done without your sign-off.
After handover, we don't disappear. All residential work in NSW is backed by statutory warranty periods — 6 years for major defects and 2 years for general defects under the Home Building Act. If something isn't right, you call Dan — the same person who's been with you since day one — and we sort it out. We also maintain relationships with our clients well beyond handover. Many of our projects come from referrals, and that only happens when people trust you long after the scaffolding comes down.
I’m busy. I don’t have time to project manage a renovation. How does this work for people with demanding schedules?
Most of our clients are professionals with full-time careers, families, and zero interest in chasing tradies or deciphering council correspondence. That’s the whole point of what we do.
We manage every aspect of the project on your behalf. You make the big decisions — what the design looks like, what finishes you want, what the budget is. We handle everything else: coordinating consultants, managing council, scheduling trades, ordering materials, quality control, and keeping the timeline on track.
Communication is structured, not ad hoc. You get weekly progress updates at a predictable cadence. If a decision is needed, we come to you with a clear summary of the options and our recommendation — not a confusing email thread with three consultants copied in.
Dan is available by phone and text for anything urgent. We show up when we say we will, we respond when we say we will, and we don’t waste your time.
Every project is different - how do I know this applies to my situation?
It’s a fair question. No two renovation projects are the same. The scope, the site, the approvals pathway, the structural condition, the budget — every variable changes the approach.
That’s exactly why we start with a Project Clarity Session instead of a generic quote. We need to see your property, understand your goals, and assess the specific conditions before we can give you advice that’s actually useful.
Everything we do from that point forward is tailored to your project. The design, the documentation, the approvals strategy, the construction methodology, the timeline — all specific to your home, your brief, and your circumstances. We don’t use templates or one-size-fits-all approaches.
How will I be kept in the loop during the build?
Weekly progress updates covering what was completed that week, what’s scheduled next, and any decisions that need your input. No surprises, no radio silence.
Dan is your single point of contact for the entire project. You’re not being passed between a project manager, a site supervisor, and an office admin. One number, one person, one source of truth.
If something comes up — good or bad — you hear about it from us first. We don’t hide problems. We present them, explain the options, and let you decide. Nothing happens on your project without your knowledge and sign-off.
I’m worried about cost blowouts. How do you prevent them?
Weekly progress updates covering what was completed that week, what’s scheduled next, and any decisions that need your input. No surprises, no radio silence.
Dan is your single point of contact for the entire project. You’re not being passed between a project manager, a site supervisor, and an office admin. One number, one person, one source of truth.
If something comes up — good or bad — you hear about it from us first. We don’t hide problems. We present them, explain the options, and let you decide. Nothing happens on your project without your knowledge and sign-off.